We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
(e) any other information that you choose to send to us;
The main sources we collect data from are:
- Website forms – when you sign up for newsletters and blog updates, or when you send an enquiry about one of our services, we collect your email address, telephone company and name. When you enquire further about our services, we ask for your name, email address, telephone number and company name, as well as the details of how we can help you.
- Billing information – when you use our services, we will require your email and address so that we may issue invoices to you.
- Survey data – we carry out surveys to gather feedback to improve our own services. We also gather customer insight on behalf of our clients. This is a key part of our research service so we have included a section below that should answer any questions you may have.
- Customer testimonials – we may ask you for feedback on how you found working with us.
- Other data you share with us – throughout communications with Rocket Communications, you may share data with us. How we store and handle this data is addressed in Security Safeguards.
- Referral data – if you arrive at our site via a link from another site we will record that information.
- Usage data – we collect usage data whenever you interact with our website. This may include which web pages you visit, what you click on and more.
- Location data – we collect data from the device and application you use to access our services, such as your IP address and browser type. We also record your geographic location.
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
(3) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Our clients are solely responsible for their own marketing emails and other communications; if you want to opt out of communications with them, you will need to contact them directly. However, any communication we design, or distribute for our clients, will include the option to opt out.
We respect your right to opt out of our communications at any time, you can request this here. All of our marketing messages will include the option for you to opt out or update your communication preferences.
In addition, when working with you on a project, we are happy to sign a non-disclosure agreement.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(5) International data transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
You expressly agree to such transfers of personal information.
(6) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(7) Policy amendments
(8) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity.
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(9) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(10) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Data controller
The data controller responsible in respect of the information collected on this website is Rocket Communications Ltd.
(13) Social Media
Please do be aware that any comments or interactions you have with us via social media, may be able to be seen by other people.
(14) Surveys for Customer Insight
Rocket Communications Ltd uses surveys to collect feedback on our services and those of our clients. Any feedback you share is treated as private to you and, unless you expressly give permission, will never be connected with your name. We occasionally like to reward those who take part in our surveys with the chance to win a prize and this does require collecting your details. This is always optional and is never linked to your survey results. If you are a winner, we will seek your permission to announce that you have won.
Rocket Communications Ltd conducts surveys as a means of gathering customer insight. This may be via online survey or via telephone. We act as a Data Processor. Any client data lists, that you entrust us with, when we send a survey to those lists we require you, the Data Owner, to ensure you have permission to survey the people in the data list that you provide to us. We seek permission from all participants before we record any telephone interviews. We also seek their permission to share the recordings with you. Everything we do is based on receiving clear consent first. Once the customer insight project is completed, we will destroy all personal data that you provided to us, from our systems.
Surveys are undertaken in SurveyMonkey and we adhere to their very strict privacy regulations. Full details of their policy can be found at this address.